Support

Start with the Help Center

The Help Center covers installation, scan modes, download folders, saved sources, change checks, local libraries, and common failures.

Contact support

The public support email and production contact details will be added before launch. During local development, signed-in test users can submit and follow support tickets from Settings → Support Tickets.

Please do not send passwords, authentication codes, browser cookies, payment card details, downloaded documents, or confidential page content.

What to include

• A short description of what you expected and what happened.
• Your browser name and version.
• The FolderFetch extension version.
• The stage where the issue occurred: scope selection, scan, review, download, change check, library, account, or billing.
• A privacy-safe diagnostic JSON exported from FolderFetch, if available.

Screenshots are optional. Remove private names, URLs, document titles, and account information before attaching them.

Billing and refunds

For a future billing request, include the account email and the payment provider's order or receipt identifier. Do not include full payment credentials. Review the Refund Policy before submitting a refund request.

Expected response

Free and Plus requests are handled through standard email support. Pro requests receive priority email support. Response times are targets rather than guarantees and may be longer during launch periods.

Security reports

If you believe you found a security issue, do not include exploit details in a public post. Use the private support channel once the public support address is published.