Support

Start with the Help Center

The Help Center covers installation, scan modes, download folders, saved sources, change checks, local libraries, and common failures.

Contact support

Anyone can email support@folderfetch.com, including people who cannot sign in.

Signed-in users can also submit and follow private support tickets from Settings → Support Tickets. Ticket replies appear on the website's ticket page; they are not automatically emailed.

Please do not send passwords, authentication codes, browser cookies, payment card details, downloaded documents, or confidential page content.

What to include

• A short description of what you expected and what happened.
• Your browser name and version.
• The FolderFetch extension version.
• The stage where the issue occurred: scope selection, scan, review, download, change check, library, account, or billing.
• A privacy-safe diagnostic JSON exported from FolderFetch, if available.

Screenshots are optional. Remove private names, URLs, document titles, and account information before attaching them.

Billing and refunds

Payment checkout is not currently enabled. If billing becomes available later, we will update the Refund Policy and support instructions before accepting payments. Never send full payment credentials in a ticket.

Expected response

We review support emails and tickets. A response time is not currently guaranteed.

Security reports

If you believe you found a security issue, do not include exploit details in a public post. Email support@folderfetch.com or, if signed in, use a private support ticket.