Refund Policy

Overview

This policy applies when FolderFetch paid checkout becomes available. Payment processing and refunds are planned through Creem. Mandatory consumer rights in your country or region take priority over any limitation in this policy.

Fourteen-day request window

You may request a refund within 14 calendar days of the initial Plus purchase or the relevant Pro charge. A request is not automatically approved merely because it was submitted within the window. We may consider applicable law, the payment provider's rules, fraud or abuse signals, and material use of hosted services.

Where local law provides a stronger right, that right applies.

Plus one-time purchases

A Plus refund request should identify the purchase and explain the issue. If a refund is approved, the associated Plus entitlement is revoked after payment-provider confirmation. Files, reports, and local libraries already created on your device are not remotely deleted.

Pro subscriptions

Cancelling Pro stops future renewal but does not normally refund the current billing period. Pro remains active until the paid period ends unless a refund, charge reversal, fraud response, or legal requirement ends access earlier.

If Pro is refunded or expires:

• An account that separately purchased Plus returns to Plus.
• An account without a separate Plus purchase returns to Free.

Renewal charges

Renewal reminders and refund rights depend on applicable law and payment-provider capabilities. Contact support promptly if you believe a renewal was unauthorized or occurred after a valid cancellation.

Normally ineligible requests

Subject to mandatory law, a refund may be declined when:

• The request is outside the applicable window.
• The account materially consumed hosted AI or other ongoing service capacity.
• There is evidence of fraud, repeated refund abuse, chargeback abuse, or attempts to evade limits.
• The issue results from a third-party website blocking access that FolderFetch does not promise to bypass.
• A local file was deleted, moved, or changed after a successful download.

How to request a refund

Use the Support page and provide:

• The email address used for the FolderFetch account.
• The Creem order, receipt, or subscription identifier.
• Whether the request concerns Plus, Pro monthly, or Pro annual.
• A concise description of the issue and the date it occurred.

Never send full card details, passwords, one-time codes, cookies, or downloaded documents.

Processing

Approved refunds are returned through the original payment method when supported. Bank and card-network processing times are outside our control. Entitlement changes occur only after a verified server-side refund event or an authorized manual correction.

Chargebacks

Please contact support before filing a chargeback so we can investigate. A chargeback may temporarily suspend the related paid entitlement while the payment provider reviews it.

Changes and contact

We may update this policy before commercial launch to match final Creem terms and applicable legal requirements. Use the Support page for questions.